Banks and finance companies around the world are finally beginning to realise financial technology's (FinTech) disruptive power. In this video by Speaker's Spotlight, I talk about how FinTech disrupts banking & finance, but I also highlight that it can be a collaborative force for traditional banks.
Blockchain technology, Artificial Intelligence (read live chat bots) and mobile banking are some of the key disruptive forces I talk about in this short video. Moreover, I mention the Swedish app Swish which is a person to person payment app that was collaboratively created by the six largest banks in Sweden. More than one in three Swedes use Swish today and it's one of the most popular digital brands in Sweden. For further reading on this case study, check out this blog post: How Local and Collaborative Innovation Transformed Payments in Sweden
Picture of me speaking at a recent keynote.
These different forces put pressure on banks to upgrade not just their digital offerings but also their whole business models. Traditional banks must in order to stay competitive go omnichannel and create seamless customer journeys across both physical and digital touchpoints. The report Building the retail bank of the future by Bain & Company, reveals that banks view an omnichannel approach as important, however most are in the early stages of developing one.
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