Digital adaptation and human transformation.
How do you design frictionless customer experiences where customers can seamlessly navigate between digital and analogue touchpoints?
This is the main question Anders explores in this thought-provoking keynote. Emerging technologies such as Artificial Intelligence, Virtual Reality and the Internet of Things are enabling more and more brands to become truly ’seamless’.
This presentation will provide you with fascinating case studies and best practices from smart brands that understand how intelligent technologies can amplify customer service, create compelling customer experiences, remove friction and transform our lives.
THIS BESPOKE TAILORED PRESENTATION WILL PROVIDE:
A futurephile’s guide to creating seamlessness for your brand and organization
DON'T THROW THE ANALOGUE BABY OUT WITH THE DIGITAL BATHWATER
How to win the digital minds and analogue hearts of tomorrow's customers.
As some organisations careen recklessly into the digital future and others are left behind by remaining steeped in the ways of old, thought leaders are coming to realise there is an important middle ground. Most often that’s where your customers and clients want you to be, the place where digital and analogue converge - the ‘digilogue’. In the digilogue it is understood that digital satisfies a customer’s mind while analogue soothes the heart.
KNOWING WHERE THIS PLACE IS DEMANDS:
An understanding of the parts of your business that simply cannot be allowed to go digital
An intimate knowledge of the customer experience, of the touch points that thrill them, that speak to their hearts and not their heads
An understanding of how your organisation tells its story to its public
A recognition of the artisanal skill, or customer service, that keeps customers coming back
Every business must know where its middle ground lies, where the old-school artisan meets the efficiency and power of the future. This customised presentation will help your people find where that place is.
GLOBAL TRENDS THAT WILL DISRUPT YOUR EXISTENCE.
Waves of change are rolling towards us and you’d better be prepared. But how do you spot the waves, or identify what’s going on in the market? How do you sense the direction of the currents, or establish what it means for your business? And how do you best position yourself so you’re not washed away, or choose a market position and ride the wave?
The WAVES OF CHANGE THREATENING EVERY BUSINESS ARE:
Digital Disruption – managing the tension between the analogue and digital touch points
Media Madness – realising that every company must think like a media company
Data Driven Dominance – working out how to turn data into competitive knowledge
THIS KEYNOTE WILL PROVIDE YOU WITH THE FOLLOWING FORESIGHTS:
Which new markets you should target, and how to identify and engage them
How to step back and deconstruct your own business model to identify new, non-traditional partnerships
How to sort through the data storm to turn customer insight into intelligent and strategic business assets
How to build innovation strategy that disrupts your competitors
DOWNLOAD AN INFOGRAPHIC WITH TESTIMONIALS FROM DIVERSE INDUSTRIES TO HELP YOUR PITCH.
HAVE A QUESTION?
WE WOULD LOVE TO HEAR FROM YOU, CONTACT US AT:
ANDERS ADAPTED TO THE UNIQUE DEMOGRAPHICS OF OUR AUDIENCE. HIS INFORMATIVE AND ENERGETIC STYLE WAS A HUGE HIT WITH OUR ATTENDEES!
At the US event, after 2 solid days, Anders had the entire audience on their feet and a room full of 130+ people more engaged than I have ever seen.
ANDERS IS PROFESSIONAL AND EASY TO WORK WITH, GENTLY BRINGING THE AUDIENCE INTO HIS WORLD WITH AN UNDERSTATED CHARISMA THAT REALLY BRINGS HIS STORY TO LIFE. I WAS DELIGHTED WITH HIS PARTICIPATION IN OUR CLIENT CONFERENCE AS THE KEYNOTE SPEAKER.
ANDERS' PRESENTATION WAS AN UNEXPECTED EXPERIENCE THAT I CAN ONLY DESCRIBE AS ASTONISHING.
We had such overwhelming feedback from the day and in particular your keynote to our dealer principals. You really captivated the audience and gave them a lot to think about, so thank you!
Connecting quickly and effectively with our audience, Anders’ preparation, passion and energy provided a high value experience for our valued customers.
Anders did a superb job as the keynote speaker at the 2016 COLLOQUY Summit in Los Angeles. His presentation on the digital world and how it's changing the ways we engage with our customers was "spot on" and the feedback from attendees on his session was very positive. I especially enjoyed how he applied the evolution of his mother's business into his views on the future of customer relationships.
THANK YOU AGAIN FOR JOINING OUR PROGRAM THIS WEEK. THE PARTICIPANTS REALLY ENJOYED YOUR MESSAGE AND LOVED THE PRESENTATION!
ANDERS ATTENDED OUR HR TEAM WORKSHOP TO ENGAGE THE TEAM IN DISRUPTIVE THINKING AND HOW WE CAN BE INNOVATIVE IN HR. IT WAS A FANTASTIC SESSION WHICH NOT ONLY GAVE THE TEAM INSIGHT INTO WHAT OTHER COMPANIES ARE DOING AND SOCIETAL TRENDS BUT ALSO SUPPORTED GIVING THEM PERMISSION TO EXPERIMENT AND TRY NEW WAYS OF DOING THINGS. THIS HAS ENERGISED THE TEAM'S DESIRE TO BECOMING TREND SETTERS RATHER THAN FOLLOWERS IN THE HR SPACE.