--- title: "The Future of Retail Experience: Becoming Customer-Centric" description: Brick and mortar stores are closing up — is retail dead? Read on to find out what the future of retail technology looks like and why old business models no longer work. image: https://www.anderssorman-nilsson.com/hubfs/The%20Future%20of%20the%20Retail%20Experience.jpg --- [![ASN Logo New](https://www.anderssorman-nilsson.com/hs-fs/hubfs/Images_Compressed/ASN%20Logo%20New.png?width=203&height=95&name=ASN%20Logo%20New.png) ](https://www.anderssorman-nilsson.com) # Decoding Tomorrow: Futurism and Foresights Today Foresights and ideas that expand minds and inspire a change of heart. # The Future of Retail Experience: Becoming Customer-Centric Posted by [Anders](https://www.anderssorman-nilsson.com/blog/author/anders) on July 19, 2019 ![Anders](https://app.hubspot.com/settings/avatar/d614bfaf05c76fba53508b0a7f68214b) - [Tweet](https://twitter.com/share) Thousands of brick and mortar stores are closing up shop in different parts of the globe. Big-name brands such as Debenhams, Victoria's Secret, and TopShop are leaving famous street corners and well-known boutiques. Since the boom of e-commerce, the future of retail might be looking grim. But the surprising truth is this: retail is not dead. The problem lies in the refusal to change. Old business models and traditional methods are not enough to keep businesses afloat in the shifting retail economy. When the pace of external and technological change trumps your rate of internal agility, innovation, and adaptability, your business might be in big trouble. Customers today look for products that are servitised. They look for companies that value the people; they look for companies that can upgrade their lives. They no longer choose the lowest price in the market but the one with the highest value. If your business creates avenues to collaborate with your target audience, your product becomes relevant and personalised. Redesign your customer experience and engage them on a future odyssey. Yesterday, your customers changed. Today it is your turn. Connect with your customers through the art of future storytelling. Learn how to position your business as the bridge to their future by joining our webinar today. [![Future of Branding Webinar](https://no-cache.hubspot.com/cta/default/109349/c37feac1-dda0-4c96-93b7-39b69cee6350.png)](https://cta-redirect.hubspot.com/cta/redirect/109349/c37feac1-dda0-4c96-93b7-39b69cee6350) Topics: [Retail Futurist](https://www.anderssorman-nilsson.com/blog/topic/retail-futurist) ![Anders](https://app.hubspot.com/settings/avatar/d614bfaf05c76fba53508b0a7f68214b) ### Written by [Anders](https://www.anderssorman-nilsson.com/blog/author/anders) ** ### Sign up for the Decoding Tomorrow newsletter ### CATEGORIES - [Anders Sorman-Nilsson](https://www.anderssorman-nilsson.com/blog/topic/anders-sorman-nilsson) - [Futurist Speaker Sydney](https://www.anderssorman-nilsson.com/blog/topic/futurist-speaker-sydney) - [Thinque](https://www.anderssorman-nilsson.com/blog/topic/thinque) - [Disruptive Trends](https://www.anderssorman-nilsson.com/blog/topic/disruptive-trends) - [Future Thinking](https://www.anderssorman-nilsson.com/blog/topic/future-thinking) - [Thought Leaders](https://www.anderssorman-nilsson.com/blog/topic/thought-leaders) - [Artificial Intelligence](https://www.anderssorman-nilsson.com/blog/topic/artificial-intelligence) - [Futurist](https://www.anderssorman-nilsson.com/blog/topic/futurist) - [Future Trends](https://www.anderssorman-nilsson.com/blog/topic/future-trends) - [2nd Renaissance](https://www.anderssorman-nilsson.com/blog/topic/2nd-renaissance) - [AI](https://www.anderssorman-nilsson.com/blog/topic/ai) - [Sustainability](https://www.anderssorman-nilsson.com/blog/topic/sustainability) - [2020 Vision](https://www.anderssorman-nilsson.com/blog/topic/2020-vision) - [Disruption](https://www.anderssorman-nilsson.com/blog/topic/disruption) - [AI Keynote Speaker](https://www.anderssorman-nilsson.com/blog/topic/ai-keynote-speaker) ### INDUSTRY - [Anders Sorman-Nilsson](https://www.anderssorman-nilsson.com/blog/the-future-of-retail-experience-becoming-customer-centric#) - [Futurist Speaker Sydney](https://www.anderssorman-nilsson.com/blog/the-future-of-retail-experience-becoming-customer-centric#) - [Thinque](https://www.anderssorman-nilsson.com/blog/the-future-of-retail-experience-becoming-customer-centric#) - [Disruptive Trends](https://www.anderssorman-nilsson.com/blog/the-future-of-retail-experience-becoming-customer-centric#) - [Thought Leaders](https://www.anderssorman-nilsson.com/blog/the-future-of-retail-experience-becoming-customer-centric#) ### RECENT FORESIGHTS [** ](https://www.facebook.com/thinquetank/) [** ](https://www.linkedin.com/in/anderssormannilsson/) [** ](https://www.youtube.com/user/andersofthinque) [** ](https://twitter.com/asormannilsson) [** ](https://www.instagram.com/andersbygeorgsorman/) ### ANDERS SÖRMAN-NILSSON #### FUTURIST. 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