We've all heard the expression cash is king, but will this be true in an increasingly digitised future? We argue that alternative digital standards and blockchain technologies such as Bitcoin will create a future were we are no longer ...
We are in the midst of an important paradigm shift. The technological revolution that we are currently in will radically change the way we shop, work and live. To get further insight into how these changes will impact and shape the ...
The digitisation is reshaping the future of real estate. We are for example seeing how house-hunting is going mobile as today's mobile interface have enabled buyers, sellers, landlords and tenants to make smart decisions in real-time. ...
We've previously written about Sweden, which except for Abba and IKEA, now are famous for being the most cashless society in the world. Niklas Arvidsson, professor in payment systems at Stockholm’s Royal Institute of Technology (KTH), ...
As we have argued many times before, the digital revolution has drastically reshaped the customer journey. While B2C purchasing paths have changed B2B selling has also become increasingly complicated. B2B has, in other words, become ...
In an earlier blog post, 6 Insights on The Future of Customer Service we explored how digital technologies can change the way customer service is delivered in the future. In this blog post, we will explore how the innovative American ...
Building customer loyalty is a challenging task both for B2C and B2B. As a Futurist I'm constantly searching for the best case studies and tactics within this field and what I found so far together with my research team is that it's ...
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