Traditionally, brand interaction followed a one-way model where the customer was only on the receiving end of brand messages. However, the rise of social media has made it possible for consumers to give feedback to companies in close to real-time.
Today, the Internet of Things is elevating that exchange. Because of this technology, brands now have the opportunity to be more proactive.
Last year, as Hurricane Florence approached Florida and locals evacuated their homes, Tesla owners in the area received a notification that they had been given a remote upgrade to their car batteries. This upgrade allowed their cars to run for another 30 miles. In addition, Tesla owners were also informed that they could avail of free Supercharging, getting their batteries to 80% in 30 minutes.
This was the second instance where Tesla showed a proactive disaster response. By upgrading the batteries and providing free access to supercharging stations, Tesla eased people’s range anxiety and gave them a headstart to safety.
Technology is evolving at an exponential rate, leaving businesses struggling to cope with the changes. Future-proof your company by foreseeing scenarios that may impact your business and the solutions you can implement. Download our future scenario planning sheet today.