In my last blog on customer service innovation in Hong Kong at the W Hotel we spoke about the thought leadership and innovation inherent in their approach to customer service, personified by the thought leader Billie Man and his ...
Billie is clearly a thought leader - a true innovator when it comes to customer service innovation at the W Hotel in Hong Kong. He describes himself in this note as a welcome ambassador at the W Hotel in Hong Kong, whose mantra is ...
In this Espresso Shot of Ideas, Anders Sorman-Nilsson talks about the new business trend of social media and business media merging as a result of Google's new algorithms incorporating social analytics and what this means for you and ...
The Future of Employment Brands We're all suffering from status update anxiety now. In an age of transparency tyranny, War for Talent 2.0, and an osmosis between social and business spheres, organisations need to re-think the ...
Thinque Tank YouTube Channel by Anders Sorman-Nilsson This week we launched our very own Thinque Tank YouTube Channel. Anders Sorman-Nilsson's Thinque Tank curates the best global ideas on trends in innovations, generations, and ...
Hindsight Can Be Foresight I reckon 2020 vision begins with 2020 hindsight. It's only when we reflect on past patterns, that we can either break those patterns, or continue them into the future. In fact, when we reflect, there is a ...
Thought Leadership Triangle Many of us rest on our old IQ laurels. We were told we were smart at school, our marks reflected a certain ability to rote learn and memorise. We nailed the ability to learn and cram ideas into a production ...
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